Service Order Wizard - Upgrade Step 1 of 4 - Location Inquiry 0% Are you a new customer or returning customer?*New CustomerReturning CustomerSame Address or New Address?*Same AddressNew AddressNew Service Address* Street Address Address Line 2 City ZIP Code Where is your space located?*ManhattanBrooklynQueensThe BronxWhat is your nearest train stop?How many bedrooms do you have?*Studio/Small Office1 Bedroom2 Bedrooms3 Bedrooms4+ BedroomsHow many bathrooms do you have?*1/2 Bathroom1 Bathroom2 Bathrooms3+ BathroomsWhat type of cleaning do you need?*Light/regular cleaning.Deep cleaning without special equipment.Move-in/out cleaning and/or unpacking help.Deep specialized cleaning, like steaming or allergen.Post renovation/construction dust cleaning. Date Selection In this section, you are booking the date and arrival time for your service. Currently, we only offer Sunday services to customers that call in for an additional rate, which also applies if you want services on Independence, Labor, Thanksgiving, Christmas and New Year's Day. Service Date* Date Format: MM slash DD slash YYYY One Hour Arrival Time Selection*Morning between 7:00 AM - 8:00 AMMorning between 7:30 AM - 8:30 AMMorning between 8:00 AM - 9:00 AMOffice Hours between 9 AM and 2 PMAfternoon between 1 PM and 2 PMSelect an arrival time. Service Pros need at least a 1 hour window. If you select "Office Hours," you're giving NY Maids the flexibility to arrive between 9 am and 2:00 pm. This option gives the dispatcher the ability to choose the best Pro available!Alternative Date* Date Format: MM slash DD slash YYYY This is a backup date just in case your original date is not available. Alternative Arrival Time SelectionMorning between 7:00 AM - 8:00 AMMorning between 7:30 AM - 8:30 AMMorning between 8:00 AM - 9:00 AMOffice Hours between 9 AM and 2 PMAfternoon between 1 PM and 2 PMSame conditions apply. If you want the same time arrival time, feel free to skip.Considerations for Steam/Allergen(Important)*Because you select this type of service, we only have availability in the afternoon. Your arrival time will be between 1 PM and 2 PM. The Steaming or Allergen Removal Machine will arrive during the last 2 hours of service. If you need service to start in the morning, please call us at 212.239.9141 to arrange this service. I agree with the conditions set above. Express Maid Service℠*This package features one Maid for up to 3 hours. They will handle basic cleaning like dusting, sweeping, mopping, wiping reachable surfaces, general straightening up, disinfecting your bathroom thoroughly, cleaning the kitchen, dishes, etc. 3 Hours @ $169.004 Hours @ Base + $49.005 Hours @ Base + $98.006 Hours @ Base + $147.00Would you like to upgrade?Our Express Maid Service covers a common areas and easy to reach surfaces. If you need things moved around to clean under, around, if you need appliances cleaned inside and out, windows, etc., we recommend you upgrade to a team cleaning such as spring/steam/ etc.Sure, let's upgrade to a Spring CleaningNo, I'd rather keep the Express Maid Service.Spring Cleaning*Deep team cleaning service. 2 service pros or more for 3 hours. Spring Cleaning - 2 Maids for 3 hours - $297.00Super Spring Cleaning - 3 Maids for 3 hours - $387.00Supplies Option*Do you need basic supplies to go along with your service? We can offer this for an additional fee. Basic Supplies (General Cleaning Products. No large items like vacuums or mops)Supply Kit Delivery (adds Vacuum w/ HEPA bags + Mop/Swiffer and basic supplies)I'll provide my own.Which Specialized Spring Cleaning Would You Like?*Each Spring Cleaning Option comes with supplies and special equipment. Steam Cleaning: An intensive cleaning followed by a hospital style vapor sterilization by a team of 3 service pros for 3 hrs each (9 hrs of total labor). Grime, moldy grout, dust mites, pet dander, bedbugs, rat feces, smelly couch, old saturated mattresses, flu contamination are no match for this treatment! A home that’s not only clean and organized but also free of chemicals, allergens and free of pathogens! ALL-ergen Cleaning: 3 Service Pros for up to 3 hrs each. They will deep clean your home. All tasks large and small as long as time allows (from cleaning inside the fridge to doing the dishes), followed by a meticulous Allergen machine application on all upholstered surfaces and some that aren’t. Great for people with pets or breathing, sleeping, itching problems caused by allergies. This service includes supplies. We also have the "Deluxe Spring Cleaning". This service comes with both machines, giving you all the benefits listed above, making it the most detailed package we currently offer.Super Spring Cleaning w/ 3 Service Pros, Supplies + Steam Machine for $629.00Super Spring Cleaning w/ 3 Service Pros, Supplies + ALL-ergen Machine for $629.00Deluxe Spring Cleaning w/ 3 Service Pros, Supplies + ALL-ergen + Steam machines for $904.00Move-In/Out Cleaning + Supplies kit included*Our Maids will handle the small stuff, like dusting, sweeping and mopping, as well as the big stuff, including disinfecting your bathroom, scrubbing your bathtub and toilet, put away your laundry, etc…. let’s not forget the dishes! Empty or Furnished Location Cleaning - $204.00Notes that we need to know about your space and/or other comments for this service. (Optional)In this area, you can put in comments about anything that is related to your area and how we can clean it. You can put in access notes, such as door codes if needed. Or you can place areas you want to avoid for an example. You can write as much as you need, however, please keep it relevant to your current cleaning job request! Post-Renovation Cleaning*Get rid of all that post-construction dust and make sure your apartment is totally cleaned! Standard Post Renovation 1,200-2,200 sq ft. (3 Service Pros) - $1,042.00Large Post Renovation 2,200-5,200 sq ft (4 Service Pros) - $1,242.00 Your Name* First Last Your Email* Your Phone*Service Address* Street Address Address Line 2 City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Credit Card American ExpressDiscoverMasterCardVisa Card Number Month010203040506070809101112 Year20202021202220232024202520262027202820292030203120322033203420352036203720382039 Expiration Date Security Code Cardholder Name Billing Zip-Code*Coupon When entering a coupon code, press the "apply" button. Only one coupon code can be used per service.Service Price (Before Tax) $0.00 Discount $0.00 NY Sales Tax $0.00 Your card will be charged a total of: $0.00 Terms of Service*Scroll down to activate "I agree" buttonTerms of Service If having problems or need help with a currently occurring service, call 212-239-9141. This includes communication issues. All Employees are Permanent Residents/legal Citizens; however, we ask to please call our Customer Reps directly so they can assist you with relaying your instructions over the phone. This creates more accountability and closer monitoring by NY Maids for better service for you. “Off the books” hiring takes jobs from tax paying families. It contributes to deterioration of our economy and social services fraud. It makes the hirer vulnerable to many types of legal liabilities and problems. It creates security breaches and uninsured liability for the property and its dwellers, therefore, NY Maids or anyone may and should report illegal hiring to the IRS, Dept of Labor, Worker’s Comp and the pertaining building management. Silent knowledge or participation of an illegal activity can be considered complicity. Hiring our current or Ex-Employee(s) and/or their affiliate(s) legally, illegally or on a cash basis can make you incur a referral and/or breach of contract/Terms violation fee of $5,000 per incident. This applies to anyone currently or formerly contracted with us within the 2 year period. Legal and miscellaneous expenses incurred to investigate and/or collect this fee may be added. NY Maids is affiliated with a NY State licensed private investigative firm. If an Ex or current Worker incurs us to prompt an investigation, illegal hirers and affiliates of that Worker may become part of that investigation. EXCHANGING CONTACT/PHONE INFO IS CONSIDERED ONE OF THESE BREACHES AND WILL RESULT IN IMMEDIATE TERMINATION OF THE WORKER INVOLVED AND YOUR ACCOUNT AS WELL AS A REPORT TO THE DEPARTMENT OF LABOR AND IRS. Payment is due in advance and based on hourly purchases. We do not issue refunds unless no service was given. Our guarantee agrees to correct work quality problem(s) reported within 24 hrs contingent upon NY Maids being at fault, the request being reasonable and payment matching the value of the job ordered. We may require access to the location of claim within 24 hrs to correct the problem. NY Maids may send 1 person to correct areas that need attention; this applies even if your original order involved a team since only 1 person is usually needed for most corrections or touch ups and because requiring the full team to come back may mean that the Customer might have under-ordered for their circumstances to begin with. Since supplies are usually part of a separate delivery service, if your original order included supplies, you may have to pay for supply delivery again or provide your own for a correction of service even if the corrective cleaning visit is free of charge. If there is another type of problem other than the quality of the cleaning, such as a damaged item or other claim, you agree to give NY Maids up to 30 days to start corrections if NY Maids is at fault. If you feel that there is a billing issue, you agree to contact NY Maids first to try and resolve any billing matters before resorting to a dispute with your credit card provider. We will try to resolve your claims promptly but please allow reasonable time of up to15 business days for resolution. A chargeback may result in legal, collection, financing, credit reporting and additional recovery fees. A late cancellation/lock-out fee of $65 per Worker reserved is charged for canceling or for rescheduling a visit with less than 24 hr notice. This also applies if we’re unable to gain access to your service location through no fault of our own. If Customer allows or approves the Worker(s) to work past the hours originally purchased, NY Maids may charge Customer for the additional hour(s). A courtesy call may occur prior to the charge or time limit but does not affect Customer’s payment liability. We rely on the Customer’s honest description of their needs and circumstances to give a rate over the phone and online upfront. If the service order was not appropriate, NY Maids may decline the job at the door and may charge a lost time & travel fee of $65 per Worker or proceed but without a guarantee. Please order accordingly. If unsure, call us for assistance. Reminder service is a courtesy. Even if you did not get your reminder service, if you do not keep your appointment, you may be charged a lockout fee unless you cancelled 24 hrs in advance. Calling is acceptable although cancellation by Emailing service [at] nymaids.com (subject: NYM Cancel service) is preferable so that you can retain proof of your timely cancellation. You don’t need a contract to use our services; however, if you are on a contract or obtained discounted services on the basis of agreeing to use our services multiple times, we reserve the right to cancel and/or back-charge additional for past services to reflect the balance of the current standard rate(s). Since contracts are package deals, the same applies to premature contract cancellation by the Customer. If signed up for recurring services, you authorize NY Maids to retain credit card information to charge recurring and/or mutually agreed upon charges. Recurring services may be charged up to 1 week in advance in case the billing Dept. expects to be closed in advance. Damaged item(s) are replaced with same or similar item(s), not monetary compensation or service refunds. If a Professional needs to be hired to fix something, the Professional must be ordered or approved beforehand in writing by NY Maids to ensure legitimacy. Independent action to correct the damage or reclean missed areas by the Customer or a third party will automatically render the claim invalid. Any false and/or exaggerated information used in a claim(s), any breach of these terms or refusal or impediment to allow NY Maids to make corrections renders the corresponding Customer’s claim invalid and voids our guarantee. NY Maids is not responsible for indirect inconvenience in connection with our services, or for damage resulting from the servicing of an already damaged, aged, neglected or aged out of intended lifespan/use item. Intended lifespan will be determined by pertaining manufacturer’s warranty length and expiration. A Rep may call you to give you the opportunity to make corrections prior to the Worker(s) leaving to ensure quality and completion. If you are at the service location when it is being finished and you claim that you are satisfied with the work and agree that the Work is done, there will be no further claim once the Worker(s) is/are gone. In no event shall NY Maids, Inc., its affiliates or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use its actual services, use of website or inability to use the materials on NY Maids, Inc. Internet site, even if NY Maids, Inc. or a NY Maids, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Any controversy arising between NY Maids and its Customers or third parties shall be determined by arbitration administered by National Arbitration and Mediation (NAM) or resolute, at the election of the party first filing or noticing for arbitration, but in the event only that neither NAM or resolute are existing or available, then only in such event with the American Arbitration Association under its Commercial Arbitration Rules, and judgment on the award rendered by the Arbitrator(s) may be entered in any court having jurisdiction thereof. Said arbitration shall take place in Westchester County. By using our service, you agree to these terms and to notify us of any attempts to solicit or accept illegal business. NY Maids Terms of Service (TOS) is available publicly at: www.nymaids.com. We reserve the right to amend our TOS at any time. A current TOS automatically replaces a previous one. Updated 01/17/15. I agree to the Terms of Service Signature*We need your signature to charge your card.